Return & Refund Policy

At THREADCART, we are committed to ensuring your complete satisfaction with every purchase. Our Return & Refund Policy is designed to be straightforward, fair, and fully compliant with industry standards. Please review the details below for a seamless experience.

30-Day Free Returns & Exchanges

You may return or exchange any unworn, unwashed, and undamaged item within 30 days from the date of delivery. We offer free returns for all eligible items – no hidden fees or return shipping costs will be deducted from your refund. Exchanges are also processed free of charge, subject to product availability.

To initiate a return or exchange, simply contact our customer service team using the contact information provided below. We will provide you with a prepaid return shipping label and detailed instructions. Items must be returned in their original packaging with all tags attached. We reserve the right to refuse returns that show signs of wear, misuse, or that do not meet our condition standards.

Refund Processing

Once your return is received and inspected, we will process your refund within 10 business days. Refunds are issued to the original payment method used at checkout. You will receive a confirmation email once the refund has been initiated. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

If you choose an exchange, we will ship your replacement item within 2–5 business days after processing. Any price differences will be handled according to our standard pricing policy.

No Restocking Fee

THREADCART does not charge any restocking fees for returns or exchanges. The full purchase price of eligible items will be refunded, excluding original shipping charges unless the return is due to a defect or our error. In such cases, we will also reimburse the original shipping cost.

Non‑Returnable Items

Certain items, such as final sale merchandise, gift cards, and intimate apparel, are not eligible for return unless defective. Please check the product description or contact us if you are unsure about a specific item’s eligibility.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. We will arrange a full refund or replacement, including any shipping costs incurred. Proof of the issue (e.g., photos) may be requested for quality assurance purposes.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return or exchange, please reach out to our dedicated support team:

• Email: [email protected]
• Phone: (213) 555-1234
• Mailing Address: 633 West 5th Street, Suite 2100, Los Angeles, CA 90071

Our customer service hours are Monday through Friday, 9:00 AM to 6:00 PM Pacific Time. We are committed to resolving your inquiries promptly and courteously.

Policy Changes

THREADCART reserves the right to update this policy at any time. Changes will be posted on this page and become effective immediately. We encourage you to review this policy periodically.

Thank you for choosing THREADCART. We value your trust and are dedicated to providing a hassle‑free shopping experience.